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A Note to Customers: Domino Business Continuity in Light of COVID-19

david.cole Member, Administrator, Domino Posts: 1 admin

Domino Community,

This was a communication that I sent out to key customer contacts earlier today to address some customers’ questions around Domino Support and business continuity given the COVID-19 pandemic. We wanted to cross-post this here to give visibility to all customers (and, if you didn't receive the email, but feel that you should - then, please let your Customer Success Manager know and we will update our contact list).

Dear Customer,

The growing coronavirus (COVID-19) outbreak continues to impact the health and well being of individuals, communities, and businesses around the world. We appreciate that you are probably facing similar challenges in your organization. As Domino is a critical vendor for many of our customers, we would like to share the steps we are taking to provide a safe and healthy environment that will allow our employees to ensure business continuity, service, and support to our customers.  We also want to encourage any customers who are encountering issues using Domino because they are working remotely to reach out to our support team at [email protected] for help.

The health of our employees is our top priority. We are closely monitoring guidance from government agencies and health authorities to ensure that our policies and practices keep our teams healthy and productive. As of today (March 13th), there is no direct impact on our workforce or our ability to provide our normal level of service to our customers. And, we are happy to report that no Domino employees have tested positive for coronavirus.

Domino’s Business Continuity Plan is up-to-date and includes pandemic response procedures, as well as secondary communication methods. In the event any employees with critical job functions become affected, we have designated alternates who have appropriate access and can assume responsibility for those critical functions.

While our offices remain open at this time, the vast majority of our employees are now performing their work duties from home, and we have already halted all optional business related travel to minimize exposure. We will evaluate the developing situation on a daily basis and will transition to mandatory fully remote work if and when appropriate. Given our geographically diverse workforce, we do not anticipate a material impact in our ability to support our customers. 

Thank you for your support and understanding during this critical time. If you have any additional questions for us, please reach out to your Customer Success Manager.


Dave Cole

Chief Customer Officer

Domino Data Lab

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